1. Why do I buy from CARTRIDGE USA Ink & Toner, LLC?
We are a local, family owned business that offers deep discounts for ink and toner cartridges. Our customer service is exceptional and we always stand by our products, offering a SATISFACTION GUARANTEE. We also offer free printer diagnostics and cleaning when needed, as well as FREE LOCAL DELIVERY.
2. What makes CARTRIDGE USA different compared to competition?
Our pricing is far below standard retail prices. We offer ink and toner cartridges for all major printer brands. Whether you have commercial or consumer needs, we have the products and know how to help.
3. What is OEM (original equipment manufactured) vs Compatible cartridge?
Genuine, also known as "original equipment manufacturer" (OEM), are cartridges made by the printer manufacturers. Compatible, also known as "generic" or "alternative brand", are cartridges manufactured using new parts. These are not used cartridges that have been refilled or re-manufactured. They are produced by third party companies and sold under different brand names.
4. What is the difference between Compatible vs Refilled?
Refilled or re-manufactured cartridges are OEM or compatible cartridge which has been used only once and underwent a process by which the toner was refilled or parts has been changed. On the other hand, Compatible or “alternative brand", are cartridges manufactured using new parts. These are not used cartridges that have been refilled or re-manufactured.
5. What is your return policy?
Simply call and tell us the issues and we will make every effort to come and troubleshoot the problem. If cannot be fixed, we will gladly replaced the product or refund your money with no extra charges.
6. When do I receive my orders?
Most of the time if we have the items/ products in stock, we can deliver it the same day if ordered before 12 pm. After 12 pm, order(s) will be delivered the next business day. However, if items are not in stock, expect 1-2 days before delivery.
7. What are my payment options?
You can pay with cash, check, or by credit cards (VISA, MC, Discover). Some orders are due upon delivery.